Very often absolutely different people ask us the same questions. There is nothing strange in it – all are interested in the same question, more precisely, in the answers to these questions. To make it easier for you to find these answers we created this page. Read attentively the list of questions and answers. And if you fail to find the answer you look for, ask us.
Frequent asked questions
- How can I pay for my purchase?
- What can you tell me about the delivery?
- Cables The delivery costs of cables are calculated according to the destination. There are no restrictions for their shipping.
- Xentry Connect and Xentry Kit If you unable to take the devices from our office in Moscow, we can send them to you by any courier service. The costs for sending of Xentry Connect and Xentry Kit on the territory of Russia are defined on the basis of the tariffs of the courier service, chosen by you. The shipping as well as the costs for delivery abroad is the subject for discussion in each case.
- How can I update my equipment?
- I cannot burn disc image on a DVD – the image too big. I have not got a BD disc and a drive. I cannot start the updating from the external disc. What can I do?
- Does the price include ability for SCN coding?